Refund policy
Custom & Made-to-Order Products
At Bellebuy, every dance costume is carefully made to order according to each customer's selected style, size, color, and customization requirements.
Because our products are specially produced for individual customers, we are unable to accept returns, exchanges, or provide refunds for reasons including but not limited to:
- Change of mind
- Personal preference
- Incorrect size information provided by the customer
- Incorrect color or style selection
- Changes to competition, performance, or event plans
- Delays caused by customers providing incomplete or inaccurate information
Before placing an order, customers are responsible for carefully reviewing:
- Size measurements
- Product details
- Color selections
- Customization requirements
- Event or competition dates
Size & Measurement Responsibility
Bellebuy dance costumes are made according to the measurements provided by customers.
Customers are responsible for ensuring that all measurements submitted are accurate and complete.
We are not responsible for:
- Incorrect measurements provided by customers
- Size issues caused by inaccurate customer measurements
- Differences caused by customers selecting the wrong size
If you are unsure about your measurements, please contact us before placing your order. Our team will be happy to provide guidance.
Custom Designs & Customer-Provided Materials
For custom orders involving customer-provided designs, images, or reference materials, customers are responsible for ensuring that they have the legal right to use such materials.
Bellebuy is not responsible for copyright issues related to customer-submitted content.
Please carefully confirm all customization details before production begins.
Order Changes & Cancellation
Orders can only be modified or cancelled before production begins.
Once your order has entered production, it can no longer be changed or cancelled because each costume is specially prepared for you.
Production may include:
- Design confirmation
- Material preparation
- Cutting and sewing
- Decoration application
- Quality inspection
- Packaging preparation
For rush orders, production may begin sooner due to the accelerated production schedule.
Damaged, Defective, or Incorrect Items
We carefully inspect every costume before shipment.
If your order arrives with:
- Manufacturing defects
- Significant damage during shipping
- Incorrect product received
- Customization details that do not match your confirmed order
please contact us within 7 days after delivery.
Please provide:
- Order number
- Clear photos or videos of the issue
- Photos of the original packaging
- A description of the problem
After review, we will provide an appropriate solution, including:
- Replacement
- Repair assistance
- Partial refund
- Full refund (when applicable)
For approved cases caused by our error, customers are not required to return the original product unless otherwise requested.
Handmade Product Disclaimer
Because Bellebuy costumes may involve handmade production and detailed decorations, slight variations may occur, including:
- Minor differences in handmade details
- Slight color differences due to lighting, photography, or screen settings
- Small variations in decorative elements
These variations are normal characteristics of handmade products and are not considered defects.
Exchanges
Due to the personalized and made-to-order nature of Bellebuy dance costumes, we do not offer exchanges under normal circumstances.
Each costume is created specifically according to customer requirements and cannot be resold as a standard product.
European Union Customers (Right of Withdrawal Exception)
For customers located in the European Union, please note that the statutory 14-day cooling-off period, also known as the right of withdrawal, does not apply to goods made according to the customer's specifications or clearly personalized products.
As Bellebuy products are made to order and customized based on customer requirements, the standard withdrawal exception applies to eligible custom orders.
Refund Processing
If a refund is approved:
- The refund will be issued to the original payment method.
- Refunds are typically processed within 5–10 business days after approval.
- Your bank, credit card company, or payment provider may require additional processing time before the refund appears.
If you have not received your refund after the stated processing period, please contact us:
Email:
How to Request a Replacement or Refund
To request assistance, please contact us:
Email:
Please include:
- Order number
- Description of the issue
- Supporting photos or videos
Please do not send any products back without receiving prior approval from our customer service team.
Unauthorized returns may not be accepted.
Contact Us
For any questions regarding your order, replacement, or refund request, please contact us:
Bellebuy Customer Support
Email:
Phone:
+1 840 284 5304
Customer Support Address:
Bellebuy Customer Support
15330 Fairfield Ranch Rd, STE G
Chino Hills, CA 91709
United States
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